SafeStreets USA is one of ADT’s oldest, largest and most respected
Authorized Dealers. As an ADT Authorized Dealer, we only sell and
install ADT-monitored security systems. Our ownership group and senior
managers have extensive industry experience and are knowledgeable on the
very latest industry developments regarding products, service and
technology. We operate in 44 states and the District of Columbia and
have a network of nearly 300 trained Installation Consultants across our
footprint to provide professional installation and service to every one
of our customers.
In fact, with our footprint, we cover over 90% of the
U.S. population. We also offer same day installation throughout most of
our service area. Tired of those four hour windows waiting for your
service provider to arrive? With SafeStreets, we have a one hour window
when we will arrive at your home. In fact, nearly 99% of our
installation consultants are at their first appointments within a
one-hour installation window. Not only are our people well-trained on
the installation of your system, we also train you how to use your
system so you will know how to use all of its features before we leave.
If you do have a question after we leave, you can call us and a real
person will answer your call.
Customer Support Agent will serve our customer base by efficiently routing all incoming and outgoing phone calls to effectively address each caller’s request and/or concerns. The Customer Support Agent must be adept at determining requirements, resolving problems, fulfilling requests, and maintaining the database.
Qualifications/Responsibilities:
• Must be at least 18 years or older
• Ability to successfully pass a criminal background check
• Excellent English written and verbal communication skills
• Previous call center experience is preferred but not required
• Courteous, friendly and high level of professionalism
• Ability to multi-task and navigate applications while talking to customers on the phone
• Manage customer concerns calmly and attentively
• Convey appreciation and customer value
• Attention to details
• Customer service experience
• General computer skills, M/S Office. Email, etc.
• Spanish speaking a plus.
more informations and apply here, Please open website link below:
https://www.safestreetsusa.com/careers/jobs/
